Privacy Policy

Privacy Policy

Introduction

Welcome to https://practice-management-call-support.storysurge.net (hereafter referred to as “Practice Management Call Support” or “we”). We are committed to maintaining a transparent and secure environment for our users, ensuring their privacy is respected at all times. This Privacy Policy explains how we collect, utilize, and safeguard the personal data of individuals who interact with our website, applications, services, and products (collectively referred to as “our platform”).

Scope

This policy covers all aspects of your interaction with our platform, including but not limited to:

  1. Accessing or using our applications and online services.
  2. Visiting our websites linked to this Privacy Policy.
  3. Subscribing to receive newsletters, emails, calls, or text messages from us.
  4. Any other activities that involve the disclosure of personal information through our platform.

Please note that this policy does not extend to third-party platforms, applications, or services you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy outlines the ways in which we process your personal data for various purposes:

  1. Account Management: We collect and store account information when you create an account on our platform, including usernames, passwords, email addresses, and profile details.
  2. Payment Information: When making purchases or subscription payments, we process payment data such as credit card numbers, billing addresses, and payment history.
  3. Financial Details: For financial services users, we may collect bank account information and transaction records.
  4. Purchase History: We track purchase-related data, including products or services purchased, quantities, and dates of transactions.
  5. Mobile Device Identifiers: Our applications may access unique device identifiers to enhance user experience and for analytics purposes.
  6. Location Data: With your consent, we can gather location information to provide personalized content and services.
  7. Feedback and Reviews: We collect feedback, ratings, and reviews to improve our platform and offerings.
  8. Social Media Integration: When you connect your social media accounts to our platform, we may access and store relevant data from those profiles.
  9. Product Interaction: Information about the products you view, search for, or interact with on our site is also collected for analytics and personalization.

Personal Data Collection Methods

We gather personal data through multiple channels:

  1. User Input: You provide information directly when creating an account, making purchases, filling out forms, or participating in surveys.
  2. Automated Technologies: Our systems automatically log details about your interactions with our platform, including IP addresses, browser types, and access times.
  3. Third-Party Providers: We may receive personal data from third parties, such as payment processors, marketing partners, or social media platforms, based on their respective privacy policies.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance user experience and gather analytics:

  1. Strictly Necessary Cookies: These are essential for navigating our platform and ensuring basic functionalities.
  2. Preference Cookies: Used to remember your preferences, language settings, and customization choices.
  3. Analytics Cookies: Enable us to collect aggregated data about website usage, including page views, unique visitors, and bounce rates.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Data Retention and Deletion

We adhere to data retention policies that comply with applicable laws and regulations:

  1. Legal Requirements: We retain personal data for as long as necessary to fulfill the purposes collected or as required by law.
  2. Data Anonymization: Once the retention period expires, we anonymize or delete the data to prevent direct identification.
  3. Account Deactivation: If you deactivate your account, we may retain certain information for a reasonable period to comply with legal obligations and prevent fraud.

Data Security Measures

Protecting your personal data is of utmost importance to us:

  1. Encryption: We use encryption protocols for data transmission and storage to safeguard sensitive information.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
  3. Regular Audits: Regular security audits are conducted to identify and mitigate potential risks to data security.

Children’s Privacy

We do not intentionally collect personal data from children under the age of 18. If you believe we have collected such information, please contact us, and we will take prompt action to rectify it.

Your Data Rights (Subject to Local Laws)

Depending on your jurisdiction, you may have various rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you.
  2. Rectification: If inaccurate or incomplete information is found, you have the right to request its rectification.
  3. Erasure (Right to be Forgotten): In certain cases, you may request the deletion of your personal data.
  4. Restriction: You can request restrictions on the processing of your data in specific circumstances.
  5. Data Portability: You have the right to receive your personal data in a structured format for use with another controller.
  6. Objection: You can object to the processing of your data for specific purposes.
  7. Non-Discrimination: You are protected from discrimination for exercising your data rights.
  8. Appeals and Complaints: If you believe your privacy rights have been violated, you can file an appeal or complaint with our privacy team or relevant authorities.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page, and we encourage you to review it periodically for updates.

Contact Us

For any questions related to privacy, data requests, unsubscribe requests, or technical issues, please contact us: